Dark Jamaa

It was a normal day when I woke up. I logged on to my PC and went on animal jam. One of my friends were online but when I went to go see them i couldn't find him anywhere! But I had every animal except for the fox. But my friend had the fox and there is a den for foxes. So I just shrugged it off and went to go play minigames. I played escape the phantoms but... When I was caught animal jam just crashed with no reason. When I logged back on to my account my animals were all gone! All my sapphire s were gone. And all my friends were all black and their names were 1001473. But you can only use words for usernames so I was really confused. And it crashed again but with a bone chilling scream when I logged back on all of Jamma was black and red and jammers heads were on sticks covered in blood I never played animal jam for 1 year. But when I was 10 and my account was deleted and it showed a picture of my character's head on a stick saying "happy death!" I made a new account and all the other accounts were deleted automatically with no explanation whatsoever. I got a new PC for Christmas when I was 11 and every account i made was deleted. Now I'm 13 I contacted the support team about my problems they didn't believe me so I made a new account and it was normal but I could only let me wear black and red fur and the game crashes here and there. But the.most disturbing thing I hate when it crashes it show a picture of a graveyard with no orgin and it also had a text above the picture saying  The end all in caps.